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Primary Care - Piqua Kienle

Care Centered Around You

Our history with the Upper Valley community was started in Troy, Ohio in 1981 by Craig Critchley, DO and Richard Plumb, DO. As the practice grew, additional physicians, staff and facilities were added. James Burkhardt, DO. joined the practice in 1986; James McNerney, DO joined in 1996; Kendall Erdahl, MD joined in 2007. In addition to our physicians, we have expanded our team to include of advanced practice providers (APPs) which includes our certified nurse practitioners and physician assistants.

Our office in Piqua, Ohio was added in 1986. We are proud that both offices are NCQA Patient Centered Medical Home Level III Recognition (2013 and again in 2016).  In 2014 our practice was named a 2014 Million Hearts Hypertension Control Champion by the Centers for Disease Control.

We are a part of Kettering Health Medical Group and have a staff of more than 50 employees, each serving an important facet of patient care.

It is our commitment to provide exceptional medical care for you and your family, and that dedication takes more than just the doctor, we are team. We have a staff of dedicated, caring employees working together to serve you. Our team includes: Advanced Practice Providers (APPs) like certified nurse practitioners and physical assistants, as well as nurses, medical assistants, laboratory technicians, receptionists, schedulers and more, who all have their areas of expertise. Many of our team members have more than 10 or 20 years experience at our practice.

Patient-Centered Medical Home
Both offices have successfully attained Level III NCQA Patient-Centered Medical Home recognition.

We Listen
Everyone needs to be heard. We know that. We invite you to express your concerns, ask questions, and really let the doctor know what is on your mind. This allows us to do a better job.

We Explain
Medical science is often difficult to understand and the health care system can be confusing. We are able to interpret information in ways that make it understandable. We meet the challenge of translating medical jargon into information you can really use.

We Educate
Our team of nurse practitioners and physician assistant are available for patient education and lifestyle modification training for medical conditions such as asthma, cholesterol, diabetes, osteoporosis, and smoking addiction.

One-Stop Shopping
Many people are pleasantly surprised by the variety of services we provide in the office. In-house services include:

In-house laboratory
Our in-house COLA certified laboratory offers most standardized laboratory tests and offers the convenience of in-office blood draws.

Cardiac testing
In addition to EKGs normally done in the office, echocardiograms and other cardiac testing can also be done right in our offices.  Echocardiograms are done by highly trained and certified sonographers and read by Board Certified Cardiologists. 

IV therapy
IV fluid replacement can be done in the office.

Heavy metal chelation
Organic chemicals are used to bond with heavy metals in the bloodstream and tissues to remove heavy metals from the body.

Pulmonary function studies
Testing is done to determine lung capacity and how well the lungs move oxygen.

Bioidentical hormone therapy
Treatment of hormone imbalances with bioequivalent topical hormones.

Whole Body Care
Medications and lifestyle habits can interfere with the body’s natural functioning.  Available testing can assist in determining where your system may be out of balance helping the physician recommend natural ways to restore balance. Vitamins and supplements are not a guarantee for a cure, recovery, or increased longevity and do not take the place of traditional medical care but can be a supplement to traditional medicine.

Continuity of Care
Our Availability-
As a family medicine practice with two locations, and part of a renowned health system, Kettering Health Network, we can almost always provide appointments within 24 to 48 hours for established patients with acute problems. We try to keep you with the same provider and location but there may be times that we will request that you see another provider or go to the other office. Saturday hours at the Troy office are available for all patients with injuries and acute problems such as allergies, sore throat, and influenza.

We Take Preventive Care Seriously
There is no one in a better position to guide you through the maze of “Preventive Health Care” than our staff. We can help you implement preventive strategies that are uniquely appropriate for you through our Focused on You program.

Our Well-Trained and Compassionate Medical Professionals
Our Medical Staff includes DOs, MDs, nurse practitioners, and physician assistants. We believe the breadth of training and expertise of these medical disciplines enhances our ability to provide outstanding medical care.

We use advanced technology to simplify time-consuming, personnel-intensive tasks giving us more personal time with you.

Electronic Health Record
In use since 2005, assists the doctors in trending data provides visit summaries, and Focused on You reports with each visit.

MyChart Patient Portal
Our Kettering Health Medical Group patient portal, MyChart, provides secure email for simple patient questions, test results, appointment requests, and more.

Care Centered Around You
Our Focused on You program uses the information obtained from you and entered into your health record to determine if you meet nationally recognized health care goals or what needs to be done to get you there. A personal assessment considering your gender, age, and other key variables, run with each office visit, compares your current health status to the latest guidelines. Suggestions can then be made on ways to get you to your goal.

E-prescriptions are computer-generated prescriptions sent directly to your pharmacy. Refill requests are sent to us from your pharmacy through the same network.

Automated appointment reminders and recall
Automated appointment reminder phone calls are made 2 days in advance of appointments between 6:30 and 8:30 pm. If you will be unable to keep your appointment, this system allows you to leave a message. 

Personalized Billing
Insurance can be confusing. Our specially trained team is available to help you with financial or insurance questions.