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Frequently Asked Questions





Frequently Asked Questions

Kettering Physician Network Primary Care - Upper Valley

Can I have an appointment on the same day I call?
While this is a goal we strive to meet each day, it is sometimes not always possible due to physician availability, nature of problem, and time of day a patient calls the office. The earlier in the day you call for an appointment, the more likely we can see you that day.

How much does an office visit cost?
We will not be able to tell you the exact cost of an office visit before the appointment. Several factors are involved in determining this cost: the complexity of the medical decision-making necessary, the number of medical problems addressed, and other procedures that may be performed during this visit. While staff may be able to give you an approximate cost of our service fees, the actual cost of a visit is determined only after the visit is complete.

Will I always be able to see my regular medical provider when I need an appointment?
For chronic problems, well-checks, and other type appointments that are usually scheduled in advance, you will be able to see your regular medical provider. For acute problems, any one of our providers may see you.

Who should I call for medication refills?
Please call your pharmacy for medication refils. If you are out of refills, please contact our office. Perscriptions are never called into a pharmacy on the weekends unless it is an emergency.

Will you call me with my test results?
Most of the labs we order are to be done prior to disease management appointments.  Results will be readily available on MyChart and will also be discussed at your appointment.  Labs ordered to assist the doctor in diagnosing a problem will also be discussed at the time of a follow-up appointment.

What does fasting lab mean?
Fasting blood work requires that you have nothing to eat or drink except water for at least 10 hours prior to the blood draw.  Oral medications should be taken as usual with water.  It is also important to drink plenty of water when fasting to prevent dehydration.